Shipping policy
Shipping Policy
At Holly Trade, we aim to provide a smooth and timely delivery experience for all our customers. Please read the following shipping terms carefully to understand how we process and ship your fan-made Kpop stickers.
1. Shipping Destinations
We currently ship to the following countries/regions:
- We ship all over the world, If your country is not listed, please contact us at hellohollytrade@gmail.com to inquire about shipping availability.
2. Processing Time
2.1 Order Processing
Once your order is placed and payment is confirmed, we will begin processing it. Orders typically take [3] business days to be processed before they are shipped. Please note that processing times do not include weekends or public holidays.
2.2 Custom and Made-to-Order Items
Since all our stickers are fan-made, some products may require additional processing time, especially if they are part of limited-edition sets or custom designs. In these cases, we will provide an estimated shipping date at checkout.
3. Shipping Methods and Delivery Times
3.1 Shipping Options
We offer the following shipping methods at checkout:
- Standard Shipping: Estimated delivery time of [7] business days
- Express Shipping: Estimated delivery time of [3] business days (if available) Shipping costs will be calculated at checkout based on your location and selected shipping method.
3.2 Delivery Timeframes
Please note that delivery times are estimates and can vary depending on your location, customs processing, and courier services. We are not responsible for delays caused by the shipping carrier, customs, or unforeseen circumstances (e.g., natural disasters, global events, etc.).
4. Shipping Fees
4.1 Shipping Costs
Shipping fees are based on the destination, package weight, and shipping method selected. You will see the total shipping cost during checkout before completing your order.
4.2 Free Shipping
We offer free standard shipping on orders over [$100] for certain locations. This promotion will be automatically applied at checkout if eligible.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.
6. Customs, Duties, and Taxes
For international orders, your package may be subject to customs duties, taxes, or other fees imposed by your country's customs authority. These charges are not included in the item price or shipping fees and are the responsibility of the buyer. We recommend checking with your local customs office for further details on potential fees before placing an order.
7. Incorrect Shipping Information
It is the customer’s responsibility to provide accurate shipping information at checkout. We are not responsible for orders that are lost or undeliverable due to incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees to resend the package.
8. Lost or Damaged Packages
8.1 Lost Packages
In the rare event that your package is lost in transit, please contact us at hellohollytrade@gmail.com within [30] days of the estimated delivery date. We will work with the shipping carrier to locate your package and provide a resolution.
8.2 Damaged Packages
If your order arrives damaged due to shipping, please reach out to us within 48 hours of receiving the package. Kindly provide photos of the damaged product and packaging along with your order number. We will review your claim and send a replacement if necessary.
9. Shipping Delays
While we strive to meet the estimated delivery times, there may be instances where shipping is delayed due to factors beyond our control (e.g., customs delays, courier disruptions, or public holidays). We are not responsible for delays caused by the shipping carrier or customs authorities. We appreciate your understanding and patience during such situations.
10. Contact Us
If you have any questions about our shipping policy, or need further assistance with your order, please contact us at:
- Email: hellohollytrade@gmail.com